Terms of Service

Last updated: 10 July 2026 · Draft pending legal review

These terms are a contract between you and [LEGAL ENTITY NAME], [REGISTERED ADDRESS], VAT [VAT NUMBER] ("haAplo", "we"). By creating an account or using the service you accept them. haAplo is offered to both businesses (B2B) and consumers (B2C); clauses that the law reserves to consumers apply only to consumers.

1. What haAplo does — and what it honestly does not promise

haAplo audits how readable and citable a website is for AI engines (such as ChatGPT, Claude, Gemini and Perplexity), produces a score with evidence-backed findings, generates fixes, and measures results over time.

We do not promise that AI engines will cite or mention your website. Those engines belong to third parties and decide for themselves. What we guarantee is our own work: correct measurement, honest findings each backed by citable evidence, correctly implemented fixes, and transparent monitoring of the outcome. Any score, estimate or draft we produce is based on what our crawler could actually reach at the time of the audit.

2. Your account

Keep your credentials safe: you are responsible for activity on your account. You must be at least 18 or have the consent of a legal guardian. One account may join at most one agency team.

3. Acceptable use

• Only audit websites you own or are authorised to work on. By submitting a URL you declare you have that right.
• Our crawler respects robots.txt, identifies itself as haAploBot, and reads only publicly available pages. Do not use haAplo to probe, overload or attack any website.
• Do not resell, scrape or reverse-engineer the service, bypass plan quotas or rate limits, or share one account across organisations.

4. Fixes, drafts and the plugin

• Generated fixes (structured data, robots.txt, llms.txt, sitemaps, markdown versions) are built only from verified data extracted from your own pages. You install them — or the optional WordPress plugin installs the invisible ones — under your responsibility.
• Text content we generate (FAQ answers, rewrites) is always delivered as a DRAFT for your review. It is never auto-published. You are the publisher of what you put on your site.
• The plugin only adds invisible, machine-readable improvements; it never changes what human visitors see. You can disconnect it at any time.

5. Plans, quotas and fair use

Each plan includes stated quotas (sites, pages per audit, tracked prompts, monitoring frequency). Quotas are enforced by the service. Plans described as "all pages" include a fair-use allowance of 5,000 pages per site; above that, contact us for a tailored plan. We may throttle or suspend usage that threatens the stability of the service, and we always tell you when we do.

6. Prices, billing and cancellation

• All prices are shown net of VAT; applicable VAT is calculated at checkout. Payments are processed by Stripe.
• Subscriptions renew automatically. The monthly charge recurs on the same day of the month as your first subscription.
• You can cancel at any time through the Customer Portal: your plan stays active until the end of the period already billed.
• When your plan ends, the Service stops serving and updating the machine-readable layer it provided (structured data, llms.txt, Markdown versions, robots policy). Content you explicitly approved remains your property and stays on your site; you can remove it at any time with one click from the haAplo panel — it is never removed automatically.
• Price changes are announced in advance and apply from the next renewal, when you are free to cancel.
• Nothing in these terms limits mandatory consumer rights under applicable law.

7. Agency plan and white-label

The Agency plan lets you present reports and results to your clients under your own brand (your logo, your colours, your name). White-label is not a resale licence: the contract for the haAplo service remains between haAplo and you, the agency. You are responsible for what you promise your clients, and clause 1 applies to those promises too: never guarantee citations in third-party AI engines on our behalf. Team members you invite act under your responsibility.

8. Intellectual property

The service, its engine and its rulebook are ours. The reports, fixes and drafts generated for your sites are yours to use for those sites (and, on the Agency plan, for your clients' sites). Your website content remains yours; we only process it to provide the service.

9. Service availability and liability

The service is provided "as is", without a formal SLA. We work honestly to keep it available and accurate, but to the maximum extent permitted by law our total liability is limited to the fees you paid in the 12 months before the claim. We are not liable for decisions third-party AI engines make about your site, nor for changes you publish on your own website. For consumers, statutory warranties remain unaffected.

10. Termination

You can stop using the service and delete your account at any time (see the Privacy Policy for data deletion). We may suspend or terminate accounts that materially breach these terms; where reasonable, we warn you first.

11. Governing law

These terms are governed by the law of [JURISDICTION]. Consumers also keep the protections of the law of their country of residence. Disputes go to the courts of [VENUE], except where consumer law provides otherwise.

12. Changes to these terms

If we change these terms in a way that matters, we will update this page and notify account holders by email before the change takes effect. If you do not agree, you can cancel before the next renewal.